Update on iPro commission protection claims and ongoing actions

This update is to provide the latest information for those directly affected by the iPro Realty Ltd. (iPro) matter, specifically agents who are in the midst of the commission protection claims process.

On January 21, 2026, RECO announced that claimants affected by the iPro matter will be able to receive 100 per cent of their eligible commission protection claims. From the outset, our priority has been to ensure that all eligible commission protection claims are fully compensated, while also protecting the integrity of the process and preserving recovery options.

As the insurer continues to work through eligible claims, they have reported that as of February 17, 2026: 

• Payments have been made available for at least 1107 commission claims. This represents approximately 50 per cent of claims where commission is owed on closed real estate transactions.
• Full payment of all eligible commission protection claims has now been made available to claimants who previously received initial 50 per cent pro-rated payments.
• Payments are being made on a continuous, rolling basis as soon as the requested banking information and other required documents are provided. 
• Once claims are processed for eligibility, claimants are encouraged to work with the insurer to provide the required documents so payments can be made available.

The insurer, supported by RECO, is working to ensure funds are released as efficiently as possible.

“We know how challenging this situation has been for the hardworking agents involved, and we remain committed to minimizing the financial impact on them,” said Jean Lépine, Administrator and Acting CEO for RECO. “That’s why it’s so important that we also continue to work with the sector to strengthen trust account oversight, and prevent misuse of funds in the future.”

Full eligible commission payments by the insurer are occurring while RECO’s civil proceedings to recover trust account shortfalls continue in parallel. This was made possible by RECO placing funds from its insurance program stability fund in a protected trust for the insurer, ensuring there is no delay in affected agents receiving 100 per cent of their eligible claims while recovery efforts unfold.

RECO is also reminding claimants that, following their feedback, the insurer simplified the required release form in December 2025 to improve clarity and ease of understanding. This revised form remains in place as 100 per cent payments for eligible iPro commission protection claims are processed.

Claimants will be required to complete and return the payment release documentation to enable the insurer to release funds. Commission protection claim payments remain subject to the applicable deductibles and program terms, as set out in the insurance policy.

For more information, please visit the Agent and brokerage FAQ.