Complaints against RECO
RECO is committed to providing quality customer service to Ontario consumers and registrants.
To be a modern regulator, RECO must be open and accessible to the public. Just as RECO expects real estate salespeople, brokers and brokerages to provide competent, professional and ethical service, we hold ourselves to that same expectation. If you believe we have fallen short of our service standards, I encourage you to contact us.
RECO staff will review two main types of concerns: complaints regarding regulatory decisions (these include complaints about registrants, education, registration and discipline outcomes) and complaints about general customer service.
Complaints regarding regulatory decisions:
RECO’s Registrar, Joseph Richer, is responsible for all regulatory decisions. If your complaint concerns a regulatory decision, you may contact him at information@reco.on.ca.
Complaints regarding general customer service:
If your customer service matter was not addressed to your satisfaction though our escalation process, please contact me at service@reco.on.ca. Your concern will be reviewed by the appropriate member of RECO’s Senior Management Group. We are also accessible through regular mail or fax.
Sincerely,
Michael Beard, CEO
Real Estate Council of Ontario
3300 Bloor Street West, West Tower, Suite 1400
Toronto ON M8X 2X2
Fax: (416) 207-9879
Complaints against RECO in 2022: 28
Regulatory and service related: 4
Regulatory related only: 17
Service related only: 7
Outcome: 27 resolved and 1 under assessment
