The Real Estate Council of Ontario (RECO) is seeking a Compliance Supervisor.  We have one (1) temporary position available for approximately 15 months to cover a maternity leave. 

About RECO

RECO is a not-for-profit corporation responsible for administering the Trust in Real Estate Services Act, 2002 (TRESA) and associated regulations on behalf of the province of Ontario to protect the public interest through a safe and informed marketplace. A modern regulator with over 170 employees, RECO is a collegial and dynamic environment where quality work-life balance is valued along with strategic agility, curiosity and empathy in our action. RECO regulates approximately 100,000 registrants in the real estate sector.

Hybrid work environment

RECO has adopted a ‘hybrid’ environment, which will typically include a minimum attendance in the office of one day per week, with some teams/positions requiring more frequent in-office attendance. 

RECO’s commitment to diversity and inclusion: They aren’t just words to us!

RECO is committed to promoting an equitable, diverse, and inclusive environment that includes awareness, education, and engagement-building opportunities for all employees.

The role

This key role’s purpose is, under the direction of the Director, Complaints program, to oversee the work and output of an assigned team of compliance officers (CO). In their oversight role they provide day-to-day guidance, coaching, training, supervision, and positive mentoring to individual team members, supporting the successful achievement of unit goals. In all case load work, they research, analyze, and recommend complaint outcomes in accordance with established Complaints policies.

In executing this role, the compliance supervisor assists in RECO’s mission to provide a regulatory environment, specifically the complaints process, that earns the full confidence of consumers, registrants, and government by providing expert service, information, guidance and advice to the public and our registrants. The supervisors will apply expert knowledge in problem-solving, research, documenting cases, and monitoring problem areas of compliance, interpretation of the Real Estate and Business Brokers Act, 2002 (REBBA) and TRESA, and providing recommendations to improve the complaints process.

Position responsibilities

Under the direction of the Director, Complaints program, to support the overall complaints team by proactively ensuring smooth team operation and effective intra-team and inter-team collaboration. Supervisors review case files, decisions and correspondence of COs for consistency with REBBA, TRESA, RECO policies and past decisions, including referrals to discipline and prospective penalties. Lead by example and engage all members of their assigned team to achieve departmental goals and provide day-to-day guidance, coaching, training, supervision and positive mentoring to individual team members.

Other duties include:

  • Carriage, review, investigation, analysis and determination of any personally assigned complaint file inventory.
  • Assessment of all complaints and inquiries to determine jurisdiction, merit, potential resolution, prosecution stream and CO assignment. This function will operate in conjunction with and in support of Client Services, Audit & Inspections, Investigations and the Complaints team. 
  • Assessment of all complaints and inquiries to determine jurisdiction, merit, potential resolution, prosecution stream and CO assignment. This function will operate in conjunction with and in support of Client Services, Audit & Inspections, Investigations and the Complaints team. 
  • Offer recommendations to the Director, Complaints for matters being considered for referral to the discipline committee, including prospective penalties. 
  • Continually review department processes and policies based on collected data and approved interpretation/application of REBBA/TRESA to ensure consistency of service delivery and for training purposes and make recommendations.  Required and accountable to develop, co-ordinate, execute and maintain, in conjunction with the Director, Complaints, standardized work tools, such as: investigation scripts, a required response form, and uniform CO reports.
  • Other duties as assigned.

Qualifications and experience

  • Strong writing and communication skills.
  • Extensive experience in the investigation of complaints and negotiating resolutions between parties.
  • Expert understanding of RECO’s complaints process and policy interpretations.
  • Expert knowledge of REBBA and TRESA.
  • Experience in workflow analysis and project management.
  • Experience in public speaking.
  • Proven work experience as a team leader or supervisor.
  • Knowledge of Microsoft, Adobe and applicable case management products.
  • Training and relevant experience in employee management, coaching and mentoring.

Posting date: June 10, 2024
Closing date: June 24, 2024
Job grade: 7
Hiring range: $72,000 - $90,000

Qualified applicants are invited to submit a detailed outline of experience specifically addressing RECO’s needs in confidence to Human Resources at hr@reco.on.ca


RECO is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of persons with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility.

We thank all applicants in advance for their interest.