Consumer protection & awareness
Read how RECO measures its work in protecting and informing consumers.
Consumer Protection
Brokerages
Performance Measure
% of inspected brokerages that required no further regulatory action
Target
Maintain or improve the percentage of inspected brokerages that required no further regulatory action
Benchmark (2010)
90% of inspected brokerages required no further regulatory action
2020 Result
97% of inspected brokerages required no further regulatory action
2021 Result
93% of inspected brokerages required no further regulatory action
2022 Result
89% of inspected brokerages required no further regulatory action
Real Estate Professionals
Performance Measure
Percentage of registrants who were the subject of a complaint and/or regulatory action
Target
Maintain or improve the percentage of registrants who are the subject of a complaint and/or regulatory action
Benchmark (2010)
Less than 3% of registrants were the subject of a complaint and/or regulatory action
2020 Result
3.0% of registrants were the subject of a complaint and/or regulatory action (includes brokerages, brokers, salespersons and provisional salespersons)
2021 Result
2.7% of registrants were the subject of a complaint and/or regulatory action (includes brokerages, brokers, salespersons and provisional salespersons)
2022 Result
2.2% of registrants were the subject of a complaint and/or regulatory action (includes brokerages, brokers, salespersons and provisional salespersons)
Consumer Awareness
Performance Measure
Percentage of consumers who have heard of RECO
Target
Maintain or improve the percentage of Ontarians who have heard of RECO
Benchmark (2010 survey)
17% of Ontarians surveyed had heard of RECO
2018 Survey Result
33% of Ontarians surveyed had heard of RECO
2021 Survey Result
17% of Ontarians surveyed had heard of RECO
2022 Survey Result
23% of Ontarians surveyed had heard of RECO
