Consumer Protection & Awareness

Read how RECO measures its work in protecting and informing consumers.


Consumer Protection

Brokerages

Performance Measure
% of inspected brokerages that required no further regulatory action

Target
Maintain or improve the percentage of inspected brokerages that required no further regulatory action

Benchmark (2010)
90% of inspected brokerages required no further regulatory action

2018 Result
95% of inspected brokerages required no further regulatory action

Real Estate Professionals

Performance Measure
Percentage of registrants who were the subject of a complaint and/or regulatory action

Target
Maintain or improve the percentage of registrants who are the subject of a complaint and/or regulatory action

Benchmark (2010)
Less than 3% of registrants were the subject of a complaint and/or regulatory action

2018 Result
1.9% of registrants were the subject of a complaint and/or regulatory action (includes brokerages, brokers, salespersons and provisional salespersons)

Consumer Awareness

Performance Measure
Percentage of consumers who have heard of RECO

Target
Maintain or improve the percentage of Ontarians who have heard of RECO

Benchmark (2010 survey)
17% of Ontarians surveyed had heard of RECO

2018 Survey Result
33% of Ontarians surveyed had heard of RECO


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