Consumer Protection & Awareness

Read how RECO measures its work in protecting and informing consumers.


Consumer Protection

Brokerages

Performance Measure
% of inspected brokerages that required no further regulatory action

Target
Maintain or improve the % of inspected brokerages that required no further regulatory action

Benchmark (2010)
90% of inspected brokerages required no further regulatory action

2018 Result
95% of inspected brokerages required no further regulatory action

Real Estate Professionals

Performance Measure
% of registrants who were the subject of a complaint and/or regulatory action

Target
Maintain or improve the % of registrants who are the subject of a complaint and/or regulatory action

Benchmark (2010)
Less than 3% of registrants were the subject of a complaint and/or regulatory action

2018 Result
1.9% of registrants were the subject of a complaint and/or regulatory action (includes brokerages, brokers, salespersons and provisional salespersons)


Consumer Awareness

Performance Measure
% of consumers who have heard of RECO

Target
Maintain or improve the percentage of Ontarians who have heard of RECO

Benchmark (2010 survey)
17% of Ontarians surveyed had heard of RECO

2018 Survey Result
33% of Ontarians surveyed had heard of RECO


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