Complaints & Enforcement
All real estate professionals in Ontario must comply with the Real Estate and Business Brokers Act 2002 (REBBA 2002), which contains a code of ethics.
RECO addresses inquiries, concerns and complaints about the conduct of brokers, salespersons and brokerages and takes appropriate action to protect the public.
The Real Estate Council of Ontario (RECO) established the complaints process to ensure fair and flexible handling of complaints about the conduct of real estate professionals and those holding themselves out as such.
Real estate professionals in Ontario are accountable for their conduct and competence. Our complaints process provides a way for you to bring your concerns to our attention about those trading in real estate.
RECO’s complaints process ensures impartial and flexible handling of complaints.
RECO evaluates each complaint individually and based on the specific circumstances will determine a course of action.
RECO addresses concerns and complaints about the conduct of salespersons and brokers and takes appropriate action to protect the public interest. These decisions are public, and can be found here.
Click here for hearings schedules, helpful information if you are involved in a hearing, and the application form to apply to be on the discipline and appeals committees.
This Q&A explains what consumers and registrants need to know about proposals to revoke registration.
Under REBBA, RECO may issue an order “freezing” the assets or trust funds of any registrant or former registrant for the protection of the public.
If you are a buyer or a sales representative for a buyer, you can ask RECO to find out how many offers were made on a property.
Find frequently asked questions about complaints and enforcement here.