Update for consumers, agents and brokerages: iPro freeze order

August 25, 2025

The Real Estate Council of Ontario (RECO) has placed an immediate freeze on iPro’s accounts to safeguard trust funds.

All consumers and agents should now file insurance claim forms.

The claims adjuster and insurer understand the urgency of this matter for everyone affected.

If you’re a consumer with a transaction with iPro

• Please complete this Consumer Deposit Insurance claim form
• Send the completed form to insurance@reco.on.ca, with the closing date in the subject line.
• After your claim is received, RECO will forward it to ClaimsPro LP, the claims adjuster
• A ClaimsPro LP representative will contact you—or your lawyer—directly

If you’re a real estate agent or brokerage with outstanding commissions

• iPro agents should complete the Commission Protection Insurance claim form
• Send the completed form directly to ClaimsPro LP, the claims adjuster, at claims@reco-claims.ca and include ‘Attention: Jan Perkins’ at the top of your message
• A ClaimsPro LP representative will contact you directly

We appreciate your patience. If you have any questions about the claims process, email insurance@reco.on.ca