Manager, Education Operations

The role

Under the direction of the Deputy Registrar, Education, the Manager, Education Operations manages the day-to-day activities and operations that support the successful delivery and administration of the Registrar’s education programs under Trust in Real Estate Services Act, 2002 (TRESA).

This position is responsible for department leadership and management; provides thought leadership on implementing practices for effective and efficient administration of regulatory learning programs and oversight of academic institutions/vendors; provides operational and administrative management of all education related programs and policies including administration of the Education Equivalency Assessment (EEA) process and the Educational Accommodation Policy for Registrants with Disabilities (EDA); oversees the operational performance of vendors and institutions designated, accredited or otherwise recognized to deliver the registration education (RegEd) program; tracks and analyzes performance measures while identifying, mitigating and monitoring risks, and providing regular updates to the Deputy Registrar. Additionally, this position manages the end-to-end exam misconduct function for all Registration and Broker exams.

Position responsibilities

Planning

• Establish/update department plans to support business unit plans
• Establish department processes, controls and workflows to deliver/administer programs
• Set department performance measures
• Develop department resource plan
• Develop department documentation and reporting standards and templates
• Identify and document risks in department risk related control documents

Execution

• Lead, manage, and monitor the execution of department plans and administration of programs
• Monitor, manage and control department risks, escalating as appropriate
• Build and foster positive, collaborative working relationships with colleagues and stakeholders
• Lead and manage stakeholder (internal and external) engagement, communication and reporting activities
• Manage department work assignments

Team management

• Recruit, select and onboard direct reports, and oversee recruitment, selection and onboarding across department, to support resource plan
• Define and document department roles and responsibilities
• Monitor and manage performance of department on a regular and ongoing basis
• Complete regular and ongoing people management administrative tasks

Self management

• Actively participate in coaching and performance management activities, including setting personal goals and development plans
• Engage in formal and informal learning opportunities that support growth in current role and career aspirations; proactively seek out opportunities to contribute to the organization
• Demonstrate self-awareness and emotional intelligence - developed through formal training, inquiry, feedback, and reflection - to be a professional, resilient, confident contributor to the organization

Budget management

• Establish department budget requirements to operationalize/execute business and resource plans

Other duties as assigned

• Monitor and manage expenses, track and report against approved budgets
• Complete ad-hoc assignments delegated by director or registrar
• Support issue resolution escalated by team
• Act as back-up for colleagues and counterparts during absences

Qualifications and experience

• Minimum 5 years’ team management experience in an operational leadership role, leading the successful operation and administration of education programs
• Excellent verbal and written communication skills, including facilitation/presentation skills; able to communicate effectively with stakeholders and all levels of management to express goals, strategies, and concepts; able to build and maintain strong working relationships; experience managing service providers
• Solid understanding of qualitative and quantitative methodology and analysis with demonstrated competence in developing valid and reliable assessment and evaluation tools
• Excellent organizational, planning, risk identification and mitigation skills; able to plan and execute activities with generally defined goals and minimal supervision, as well as balance/manage multiple concurrent competing activities and timelines with appropriate prioritization and focus
• Proficient computer skills, including knowledge of learning technologies (i.e., LMS, KMS) and expertise in data mining and reporting tools
• Expert attention to detail and analysis skills; able to analyze and synthesize information and flow across multiple inputs, measures and reports
• Superior business acumen, strong judgment, and critical thinking; embraces change and leads effectively through change
• Consultative leadership style with strong impact and influence skills; proven ability to take initiative, and provide relevant thought leadership in areas of knowledge and competency
• General understanding of the real estate sector and its governing legislation, as applicable to education and registration requirements
• Experience within a regulatory body or professional association environment an asset
• Post-secondary accreditation in Adult Learning, Training & Development or a related discipline, or equivalent experience; CTDP or CTP designation an asset

Posting date: November 10, 2025
Closing date: November 14, 2025
Grade 10

Qualified applicants are invited to submit a detailed outline of experience specifically addressing RECO’s needs along with salary expectations to Human Resources at hr@reco.on.ca .  

RECO is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of persons with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility.

We thank all applicants in advance for their interest.