Business Systems Analyst

The Real Estate Council of Ontario (RECO) is seeking a Business System Analyst. We have one permanent position available to start immediately. 

About RECO

As Ontario’s regulator of more than 110,000 real estate agents and brokerages (often referred to as registrants), RECO administers and enforces the law that regulates trading in real estate in Ontario and enhances consumer confidence in the real estate services sector. RECO’s commitment to pursuing trust in every transaction means consumers can navigate the real estate market with confidence, knowing that the regulator is committed to fairness, transparency and reliability for all parties involved. A modern regulator with over 160 employees, RECO is a collegial and dynamic environment where quality work-life balance is valued along with strategic agility, curiosity and empathy in our action. RECO regulates approximately 100,000 registrants in the real estate sector.

Hybrid work environment

RECO has adopted a ‘hybrid’ environment, which will typically include a minimum attendance in the office of one day per week, with some teams/positions requiring more frequent in-office attendance. 

RECO’s commitment to diversity and inclusion: They aren’t just words to us!

RECO is committed to promoting an equitable, diverse, and inclusive environment that includes awareness, education, and engagement-building opportunities for all employees.

The role

The Business Systems Analyst reports to the IT Project Manager and is responsible for the liaison between the business, internal technical teams and 3rd party application vendors. In addition, they are required to provide technical expertise in application development and database administration. The role consults with RECO’s business departments to determine technology requirements, provides analysis and supports business goals. Leads workshops with business users in order to gather requirements and assess business impact from technical solutions. Manages internal stakeholders’ expectations for the delivery of all technology solutions (infrastructure, development, 3rd party). Keeps the IT Project Manager and IT teams apprised of the status of all assigned projects on a regular and as-needed basis. 

Position responsibilities

• Responsible to analyze complex business problems and assess how automated systems can be implemented to solve them. Formulate and define the objectives and scope of business systems. 
• Gather data/requirements and analyze business and user needs in consultation with both business managers and end users. Lead various system implementation and enhancement projects. 
• Responsible to create User Acceptance Testing plans and execute on UAT testing with business units. Assist with the creation of test cases and testing of changes to business systems. 
• Responsible to create Quality Assurance Testing plans and execute on QA testing. Create all QA test cases and testing of changes to business systems. 
• Document business requirements in the form of Business Requirements Documents (BRD) and System Requirements Documents (SRS) to assist with the procurement of hardware and software Technology/solutions.
• Sundry duties as assigned. 

Qualifications and experience

• 5+ years of formal business analysis experience in a technical environment. 
• 5+ years’ experience with quality assurance testing of software applications.
• 3+ years of experience working on CRM projects Previous experience in application development and/or database administration (SQL, Oracle) is an asset.
• Post-secondary education in Computer Science and/or Business 
• An understanding of client-server computer model, including systems architecture, web concepts and database concepts. 
• Excellent analytical and problem-solving skills; ability to apply this knowledge in the resolution of complex business problems. 
• Excellent oral and written communications skills. 
• Self-starter with personal initiative, able to follow direction, good organizational skills. 
• Works well in a team environment; supportive, collaborative, cooperative, service-oriented.