Service standards

At RECO, we hold ourselves to high service standards to ensure that the public and registrants receive timely and effective assistance. Our Service Standards Report outlines the benchmarks we aim to meet, reflecting our commitment to excellence in service delivery. We measure our performance against these standards to continually improve our operations and enhance the experience of those interacting with RECO.

Our service standards cover various aspects of our operations, including contacting RECO by phone, addressing complaints (average time to close), processing registration applications, and visiting RECO’s office.

We regularly review and update our service standards to reflect changing needs and expectations. In line with our commitment to transparency and accountability, we make our Service Standards Reports publicly available and easily accessible to our stakeholders.

Service Standards Reports