Update on RECO application processing delay
RECO is currently experiencing longer-than-normal processing times for applications.
Why are processing times longer-than-normal?
RECO recently migrated to an upgraded internal database system. When the new system went live, it led to a number of unexpected functionality challenges. These challenges impacted RECO’s ability to process applications in keeping with our posted service standards, resulting in a temporary increase in the volume of applications to be processed.
What is RECO doing about it?
RECO is taking numerous steps to expedite the processing of applications, however it will take time to return to our service standards. We expect new registration and re-instatement application processing times to return to normal levels by mid-June, and renewals by mid-July.
What if my registration expires before my renewal application is processed?
If you have submitted a renewal application, your registration is deemed to continue and you are allowed to continue trading. Your registration on the MyRECO Certificate App and the Registrant Search will show you are eligible to trade.
How can I prove my registration if my registration certificate is expired?
The easiest way to prove registration is by using the MyRECO Certificate App or the Registrant Search. For those registrants who have submitted an application to renew their registration, their status will show as “eligible to trade; renewal in process” even if their registration expiry date has passed.
A new registration certificate will be issued once the renewal application is processed.
What about new registrations and re-instatements?
RECO understands that those wishing to enter the industry are keen to get started as soon as possible and we recognize and apologize for the frustration the delay is causing.
RECO has prioritized processing new applications and re-instatements to ensure people can begin trading as quickly as possible.
While we understand that the recent issues have been frustrating, please know that this recent system upgrade will, in short order, enhance our overall service delivery by enabling our staff to work faster and more efficiently.
We would like to thank you for your ongoing patience and apologize for any inconvenience it may have caused.
If you have any questions or concerns, please contact RECO’s Client Services department by emailing firstname.lastname@example.org or calling 1-800-245-6910.