If you have a complaint

Submitting a complaint

In order to be considered, your complaint must be submitted on our Complaint Form.

 If you have a Complaint

 Complaint Form

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In completing Part “C” and Part “D” of the form, please include as much detail as possible and include all relevant supporting documentation.

The completed Complaint Form and accompanying documentation may be submitted by fax, mail or email to:

Real Estate Council of Ontario
Office of the Registrar
3300 Bloor Street West
West Tower, Suite 1200
Toronto, ON  M8X 2X2 Fax: 416-207-4820
Email: complaints@reco.on.ca

After your complaint is received

RECO will review the complaint form and documentation you have submitted and will acknowledge your complaint in writing.

Specific details of your complaint, including your name, address or other contact information will not be shared with the general public. However, a copy of the complaint form is typically provided to the registrant you are complaining about.

RECO will then make inquiries and conduct its investigation as required. RECO may also request additional information from you, including contact information for any parties involved who may be of assistance in the course of our inquiries and investigation.

When our inquiries and investigation are complete, the matter is then considered by the Registrar, who will decide the outcome or determine the next steps (see “Possible Outcomes”).

How long does the process take?

There is no set time period for the complaints process.

The steps taken to review your complaint will vary depending on the nature of the complaint and the information available to RECO. Because each complaint is unique, there may be a variety of factors that affect how quickly a complaint will be processed. However,it is RECO’s intention to deal with all complaints in a timely manner.

See “Possible Outcomes” for related information.

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