Help Desk Technician

The Real Estate Council of Ontario (RECO) is seeking a Help desk Technician. We have one permanent position available to start immediately. 

About RECO

As Ontario’s regulator of more than 110,000 real estate agents and brokerages (often referred to as registrants), RECO administers and enforces the law that regulates trading in real estate in Ontario and enhances consumer confidence in the real estate services sector. RECO’s commitment to pursuing trust in every transaction means consumers can navigate the real estate market with confidence, knowing that the regulator is committed to fairness, transparency and reliability for all parties involved. A modern regulator with over 160 employees, RECO is a collegial and dynamic environment where quality work-life balance is valued along with strategic agility, curiosity and empathy in our action. RECO regulates approximately 100,000 registrants in the real estate sector.

Hybrid work environment

RECO has adopted a ‘hybrid’ environment, which will typically include a minimum attendance in the office of one day per week, with some teams/positions requiring more frequent in-office attendance. 

RECO’s commitment to diversity and inclusion: They aren’t just words to us!

RECO is committed to promoting an equitable, diverse, and inclusive environment that includes awareness, education, and engagement-building opportunities for all employees.

The role

Under the direction of the Director, Information Technology provides support for desktop computers, applications and related technology to maximize availability, compatibility, integration and security within and between all proposed, new and existing systems and maintaining adherence to industry standards best practices, the Payment Card Industry Data Security Standard (PCI DSS) and Information Technology and Corporate policies are required.  

Position responsibilities

• Work with other helpdesk staff to provide desktop hardware/software support to business users.  
• Respond to and resolve issues in a timely manner, escalating as required ensuring effective and timely resolution.
• Provide support for the installation and testing of computer systems, desktop applications, printers and other peripherals and assist with the maintenance active directory, mobile device management and email services.
• Keep IT team apprised of the status of all problems, issues and assigned projects on a regular basis and as-needed basis.

Qualifications and experience

• Minimum two (2) years previous experience in hands-on technical support roles including maintaining desktop workstations.
• Minimum of two (2) years previous experience with user administration in Active Directory and Exchange.
• Hands-on experience with helpdesk ticketing systems, preferably ManageEngine ServiceDesk Plus. 
• Current experience with various operating systems and software packages including MS Office 365, Windows 10, iOS, Android.
• Knowledge of mobile device management systems is an asset. 
• Knowledge of Citrix Virtual Apps and Desktops is an asset. 
• Formal technical education and/or certifications, including IT degree/diploma programs and professional and/or technology-specific certifications (A+, MCSE, etc). 
• Excellent oral and written communications skills. 
• Self-starter with personal initiative, able to follow direction, good organizational skills. 
• Works well in a team environment; supportive, collaborative, cooperative, service oriented.