SUBMITTING A COMPLAINT
In order to be considered, your complaint:
- Must be in writing.
- Must include your name, phone number, address and any other contact information you wish to provide.
- Must include the name of the registrant and the specific allegation of misconduct.
- Should include as much detail and supporting information as possible.
Complaints may be submitted by fax, mail or e-mail to:
Real Estate Council of Ontario
Office of the Registrar
3250 Bloor Street West
East Tower, Suite 600
Toronto, ON M8X 2X9
Fax: 416-207-4820
E-mail: complaints@reco.on.ca
AFTER YOUR COMPLAINT IS RECEIVED
After receiving your complaint, the Office of the Registrar will conduct a preliminary review of the complaint and will respond in writing to:
- Acknowledge receipt of your complaint.
- Request documents or other material to support your complaint.
- Request that you sign a form acknowledging that your complaint will be shared with the registrant involved.
A registrant who is the subject of a complaint will normally be notified in writing as soon as the preliminary review of the complaint is completed. Where appropriate, a copy of the notification will be provided to the registrant's broker of record.
See "Possible Outcomes" for related information.
HOW LONG DOES THE PROCESS TAKE?
The length of time required to process a complaint depends on a variety of factors, but you should expect an approximate period of 6 to 8 months. If the complaint leads to a discipline hearing, charges under the Provincial Offences Act or other serious enforcement activity it may take longer as these are complex legal processes.
