RECO will reach for the highest levels of efficiency, effectiveness and quality in its processes and systems Ensure reliable systems and processes for core business activities Objectives for 2017–19 2017 Accomplishments Enhancing systems and security • Full rollout of RECOserv will occur in 2017; this will deliver a stable, modern and more capable system for RECO’s core business activities, including registrant information and case management • Upgrade RECO intranet to the most current version for improved usability and performance • Put in place improved intrusion prevention systems to safeguard RECO’s data from potential cyber-security threats; continue staff training • Continue to improve the MyRECO certificate app by adding new features and functionality • Replace key aging internal infrastructure, including: – – a new network area storage solution to improve performance accessing network files and virtual servers, as well as provide the capacity to meet projected needs – – servers in RECO’s primary and disaster recovery sites to improve performance of systems that will, at the same time, reduce power consumption – – updated wireless access solution to improve Wi-Fi access for internal staff as well as visitors to RECO offices • Launched an improved online self-serve portal for registrants (MyWeb) and launched a new internal case management system (RECOserv) • Trained staff on use of the new case management system • Completed annual cyber-security awareness training for all staff to help employees recognize and respond appropriately to real or potential cyber-security threats, including phishing • Implemented a new intrusion detection system to safeguard RECO’s data from cyber-security threats • Replaced aging internal infrastructure, including a new electronic file storage solution to improve performance accessing network files and virtual servers, as well as provide the capacity to meet projected needs • Updated wireless access solution to improve Wi-Fi access for internal staff as well as visitors to RECO offices • Implemented internal instant messaging tool to promote knowledge sharing and information exchange How we will measure success Measuring success • RECO’s 2017–2019 performance target for business continuity: fewer than three failures and less than four hours to full resolution for any system outages • RECO’s 2017–2019 performance target for safeguarding data: zero incidents resulting in lost or destroyed data • Service standards for system availability were met • Did not experience any incidents that resulted in lost or destroyed data REPORT ON OBJECTIVES/RECO 2017 ANNUAL REPORT /43