Expansion and delivery of French-language services Objectives for 2017–19 2017 Accomplishments Enhanced French-language services • Continue to broaden French-language offerings, including ongoing translation of newsletters and brochures and attending select consumer shows with French-speaking ambassadors on hand • Will translate the most frequently visited and essential pages of RECO’s website (for example, landing pages and complaint information), and continue to distribute French version of Reconnect • RECO’s current policy is to respond in French to all communications received in French • Distributed French versions of Buying and Selling Your Home brochure and Reconnect, RECO’s consumer newsletter • Constructed French-language website for launch in 2018 How we will measure success Measuring success • Will continue to respond in French to all communications received in French • In 2017 fiscal year, RECO will increase French-language translation services, as well as identify bilingual positions required to expand delivery of these services • In 2016, RECO received 57 inquiries in French and provided information on RECO’s French service delivery • Identified and retained external resources required for translation services • Translated the most frequently visited and essential pages of RECO’s website as part of French website build REPORT ON OBJECTIVES/RECO 2017 ANNUAL REPORT /39