RECO working to address MyWeb issues

Since April 2, 2018, some of you may have experienced functionality issues with MyWeb, RECO’s on-line service portal for registrants. RECO apologizes for any inconvenience you may have experienced during this time, and thanks you for your patience.

We recognize that these issues have impacted you by taking up your time, and potentially creating more work for you.

The reason for the issues stemmed from a major upgrade that RECO recently performed to our internal database and systems. When the new system went live on April 2, it led to a number of unexpected functionality challenges for some registrants using MyWeb. These issues included some registrants not being able to renew registration, not receiving confirmation emails for transfers and renewals, and the data on the Registrant Search tool not being updated.

We want to assure registrants that all data has remained safe and secure. The challenges have been exclusively related to functionality.

We take these issues very seriously. The actions we have taken during this period have included:

    • Fielding calls from up to 1,000 registrants per day, and when requested, performing necessary transactions manually;
    • Posting information on MyWeb and RECO’s website to explain the challenges to users; and
    • Working around the clock to fix the functionality issues.

As of this morning, most of the challenges have been fixed. We expect to have the remaining major issues addressed by April 12, 2018.

Again, RECO thanks registrants for your patience during this time and apologizes for any inconvenience you may have experienced.

If you have any questions or concerns, please contact RECO’s Client Services department by emailing or calling 1-800-245-6910.

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