Preparing for disruption of postal services
In the event of a disruption of mail services, registrants should ensure they take appropriate measures to meet their registration obligations.
It is advised that you do not mail any payments to RECO until the postal dispute has been resolved as your registration could be impacted.
RECO will send updates and information via email. Please login to your MyWeb account to ensure that RECO has your correct email address on file.
Insurance Renewal Payments
All invoices for the 2016-2017 insurance renewal have been mailed out. You can find an online copy of this year’s renewal package and invoice here.
To avoid delays with your payment:
- Credit card – pay online using MyWeb, RECO’s secure online portal for registrants. Available 24 hours a day, this is your most efficient option.
- Cheque – send your payment via courier or drop off at RECO’s office.
Payments are not accepted over the phone or in cash.
Where can I get a copy of my insurance invoice package?
While a personalized invoice may not be possible for the duration of the Canada Post labour disruption, you can find a copy of this year’s insurance renewal package here. Inside, you will find this year’s fillable invoice, information about your RECO insurance coverage and new features this year.
What if I don’t have a credit card and need to pay by cheque?
MyWeb will accept payments using Visa and MasterCard Debit Cards, or pre-paid Visa or MasterCard credit cards. To make a payment by cheque, submit a completed invoice along with the cheque by courier or in person to RECO’s office. Please keep in mind that during a postal strike, there may be line-ups.
What if I have already sent a payment in the mail? Should I make another payment online to avoid missing the deadline? Will you process both payments?
In the event that your initial mailed payment is delayed in the labour disruption and you make an online payment as well, RECO will not process your initial cheque payment once the Canada Post labour disruption ends. While unlikely, if two payments have been processed for your insurance fee, email firstname.lastname@example.org or fax (416-207-9020) the details of your payments for investigation. Include your RECO registration number, full name and address, the date and method of your payments. RECO may require a copy of the front and back of your cancelled cheque(s), and copies of your bank statements or credit card statements with personal information redacted.
How will RECO remind me of my upcoming renewal?
RECO is emailing 60-, 30- and 10-day renewal reminder notices to registrants who have an upcoming registration renewal.
How can I renew my registration?
Renew your registration through MyWeb, RECO’s exclusive portal for registrants. If you don’t already have a MyWeb account, creating one is easy and free. Simply visit https://myweb.reco.on.ca to sign up.
For brokerage renewals, please visit MyWeb to download a copy of the application form. The completed application form and payment can be couriered, faxed or dropped off at RECO’s office.
How will I receive my new registration certificate?
RECO will not be mailing registration certificates during the Canada Post labour disruption. Registrants can obtain a real-time digital registration certificate through the MyRECO Certifcate app, available for iPhone, Android and Blackberry 10 device users. Learn more here.
How do new or reinstating registrants find out the amount for insurance owed?
Reinstating and new registrants can visit MyWeb to see the total amount owing for insurance, which will include a partial charge for the period ending September 1, 2016, and $440 for the September 1, 2016-September 1, 2017 period. Payments can be made through MyWeb, by fax, courier or dropped off at RECO’s office. Payments are not accepted over the phone or in cash.
Please note that credit card information submitted by email may not be secure.
Please continue to visit RECO’s website for further updates related to the Canada Post labour disruption. For questions about insurance, email email@example.com and for registration renewals, email firstname.lastname@example.org.