Message from the Chair: RECO is listening

By: Jody Lavoie, Chair, RECO Board of Directors

RECO is listening

When RECO talks to consumers about brokers and salespersons, we often refer to you as “real estate professionals.” The phrasing is no mistake—the word professional implies thorough knowledge and expert guidance. It conveys trust.

At RECO, we’ve been working on important initiatives to further bolster trust in the real estate profession.

Improving education

In 2013, RECO introduced a new online mandatory continuing education program. After a two-year transition period, the original program has now ended. Every two years, when you renew, you will need to complete the RECO update course and two electives under the online program.

The new program provides many benefits, with course content focused on consumer protection, regulatory matters, current industry issues, and more convenient access anytime and from anywhere. The response to the program has been extremely positive. An overwhelming majority of students have told us that the content is interesting and easy-to-follow.

We have also been making great strides in developing a new registration education program. We described our vision for registration education in a white paper last year, and invited all of you, along with industry stakeholders to comment. Thank you to everyone who took the time to review the vision and submit feedback. While the development of this program is still in the very early stages, I believe it will enable new salespersons to “hit the ground running,” and this will increase consumer trust in the profession as a whole.

Reaching out to registrants

RECO often reaches out to registrants at local events across Ontario. These events are a great opportunity to interact face-to-face. But they don’t always provide an in-depth view of the issues facing professionals today. This summer, RECO engaged in registrant outreach research to better understand how registrants see RECO, and to identify things we can do better. One of the things we heard is that registrants are looking for clearer, more supportive communication from RECO, particularly when it comes to regulatory compliance. In light of that, we have begun an article series about the most common complaints and how to avoid them. Check out this article for common complaints in offer handling.

We’ll be sharing more details of the research findings in the months ahead, along with any changes we are making in response to the feedback. Thanks again to everyone who participated in the research and shared their valuable insights.

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