Code of professionalism: Inspections and investigations
RECO’s Inspectors, Investigators and Researchers will: conduct themselves in a fashion which promotes respect for the law; instill public confidence in their fairness and impartiality; convey a professional image; reflect the high standards, character and demeanor expected of those entrusted with the compliance function; and ensure that the duties being performed are timely, consistent, impartial and courteous.
Elements of Professionalism
Honesty and Integrity
Conducting duties in such a manner as to inspire confidence and respect for the position of public trust held by inspectors, investigators and researchers.
Confidentiality
Treating in confidence whatever an inspector, investigator or researcher sees, hears or learns of which is confidential in nature, unless performance of duties or legal provisions require otherwise.
Respect
Treating businesses, registrants and the public with respect by being courteous at all times and in all situations.
Objectivity
Performing all duties impartially and objectively, without favour or ill will, based on relevant legislation, regulations, standards, policies, procedures and on amassed evidence.
Timeliness
Conducting and concluding activities in a timely fashion.
Knowledge and Competencies
Enhancing and improving the level of knowledge and competence of inspectors, investigators and researchers.
Compliance and Risk
Consider the public interest and the management of risk when planning and undertaking compliance activities.
Service Standards for Professionalism
On initial contact, an inspector, investigator or researcher will:
- Introduce themselves and identify the statutory authority for the inspection, investigation or research
- Provide general information regarding the inspection or enforcement process
- Provide a contact number should further information or feedback be required
