Complaints Against RECO

RECO is committed to providing quality customer service related to its administration of the Real Estate and Business Brokers Act, 2002 and regulations.

If you have a complaint about RECO’s services, you should first attempt to contact the Manager or Director of the appropriate department. If the Manager or Director is unable to resolve your concern to your satisfaction or if your concern does not relate to services provided by a specific department, consumers and registrants are invited to contact the Office of the CEO.

Office of the CEO
Real Estate Council of Ontario
3300 Bloor Street West, West Tower, Suite 1200
Toronto ON M8X 2X2
Fax: (416) 207-9879

Written complaints received at RECO addressed to the attention of the Office of the CEO will be acknowledged by e-mail within two business days. The Office of the CEO will review and respond, as appropriate, to complaints against RECO, which are based on dissatisfaction with the quality of its services to consumers and registrants.

After the Office of the CEO has had an opportunity to review the matter, a written response will be provided to the complainant. A copy of the complaint, where appropriate, may be provided to RECO’s Senior Management Group, in order to fully review the circumstances surrounding the complaint. The Office of the CEO is responsible for reviewing complaint trends to determine if changes to internal processes and procedures can be made to address the source of complaints.

Summary of complaints against RECO for the period    January 1, 2018 to December 31, 2018.

# of Complaints Outcome
23 Referred to Director/Manager for Resolution
7 Provided Information
0 Addressed by LAT/Discipline Tribunal