Deputy Registrar, Compliance

About RECO

The Real Estate Council of Ontario (RECO), is a not-for-profit corporation responsible for administering the Real Estate and Business Brokers Act, 2002 (REBBA) and associated regulations on behalf of the province of Ontario to protect the public interest through a fair, safe, and informed marketplace. With 160 employees, RECO is a collegial and dynamic environment where quality work-life balance is valued. RECO regulates approximately 100,000 registrants in the real estate sector.

The role

Under the direction of the Registrar, the Deputy Registrar, Compliance:

    • Is responsible for business unit leadership and oversight.
    • Provides senior level leadership and strategic direction to all compliance-related programs, projects and initiatives critical to meeting the obligations of the Registrar.
    • Promotes, maintains and supports constructive relationships with key external stakeholders, including government.
    • Oversees the administration of all compliance-related programs, including complaints, inspections, investigations, and registration programs, including specific authority of the Registrar in the absence of the Registrar.
    • Establishes policies and processes to achieve and maintain service delivery to established standards, in keeping with modern practices.
    • Continually monitors and reports on the performance of all aspects of compliance programs and exercises statutory authority as deputy registrar, including complaint decisions, referrals to discipline, proposals to revoke, registration revocations, refusals and suspensions, among others, and generally oversees all prosecutions.

The Deputy Registrar, Compliance engages, develops, and empowers staff and directly leads a team of four senior managers responsible for compliance, inspections, investigations, and registration.

Qualifications & experience

The Deputy Registrar, Compliance will lead the development and implementation of efficiencies and processes to centralize, systemize, and proactively manage risk in the regulation of the real estate market. The Deputy Registrar will have a successful record examining existing processes and proposing better ones and setting and measuring performance standards. Areas of qualification and experience also include:

    • Minimum 10 years’ progressive experience in a licensing, compliance, regulatory or association environment, including at least seven years’ experience leading teams.
    • A degree in business or related field, or a combination of education and related managerial experience considered as equivalent to a degree.
    • Experience with administrative law, tribunal and quasi-judicial proceedings, and case management systems.
    • Demonstrated leadership in business process improvement, including developing and implementing policies, processes and controls (i.e., risk, operational) for effective program delivery, and monitoring and reporting on performance measures to foster data-driven decision making.
    • Ability to analyze and evaluate services and programs in the context of strategic goals and operational plans to ensure continuous quality improvement.
    • A comprehensive knowledge and understanding of the real estate industry and consumer protection issues.
    • Knowledge of the DAA model in Ontario.
    • Demonstrated problem solving, dispute resolution and negotiation skills.
    • Excellent oral and written business interpretative, advisory, and communication skills.
    • Confidence to work in an environment that is subject to public scrutiny, utilizing strong communication skills.
    • Energetic leader with a modern approach to leadership and demonstrated success fostering collaborations and positive relationships.

To apply, in confidence, please direct applications to:
The Portage Group Inc.
Attention: Jack Shand, FCMC, Executive Partner

To apply, in confidence, please direct applications to Jack Shand at The Portage Group Inc.”>Questions about the opportunity may be directed to the email address. Consideration of candidates will begin immediately and continue until a hiring decision is made. We thank all applicants for their interest, however only those candidates selected for an interview will be contacted.

RECO is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of persons with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility.