Possible outcomes
RECO has several means available to resolve complaints. Depending on the nature and seriousness of the complaint, the Registrar will determine what option(s) are appropriate.

No action
The Registrar may take no action if it is determined that a complaint is not supported by the evidence and information available. This may also happen if the complaint falls outside of RECO’s jurisdiction.

Consent to conditions
A real estate practitioner may consent to having conditions applied to their registration. Conditions are considered on a case by case basis and vary depending on the nature of the complaint.

Mediating or resolving a complaint
The Registrar may attempt to mediate or resolve the complaint.

Written warning
The Registrar may issue a written warning indicating that if the conduct that led to the complaint continues, further action may be taken. Written warnings will be taken into consideration if further complaints are received.

Educational courses
Real estate practitioners may be required to take further educational courses at their expense.

Referral to discipline committee
Matters that involve the Code of Ethics may be referred to a Discipline Committee for a hearing. Individuals found in violation may be ordered to take educational courses, pay a fine of up to $25,000, and may be required to pay fixed or imposed costs.

Immediate suspension
The Registrar has the power to order an immediate, temporary suspension of a registration where it is believed to be in the public interest. Suspended real estate practitioners must immediately stop trading in real estate and are required to return their certificate of registration to RECO.

Registrar’s proposal
The Registrar may issue a notice of proposal to revoke, refuse to renew, or apply mandatory conditions to a registration if he or she believes that a real estate practitioner will not carry out business with honesty, integrity or in accordance with the law. Registrar’s proposals may be appealed to the Licence Appeal Tribunal.

Director’s action
The Director under REBBA 2002 may appoint investigators to conduct investigations and can freeze the trust accounts of real estate practitioners where he or she believes that it is advisable for the protection of clients and customers.

Provincial offences prosecution
Offences under REBBA 2002, other than violations of the Code of Ethics, may be prosecuted in the Ontario Court of Justice system, in accordance with the Provincial Offences Act. Individuals convicted of offences are subject to fines of up to $50,000 and/or prison terms of up to two years. Corporations are subject to fines of up to $250,000.