Performance Measures

RECO is committed to ensuring public trust and confidence in Ontario’s real estate profession through excellence in regulatory services and through consumer awareness initiatives.

To gauge success, RECO uses several Performance Measures for both consumer protection and consumer awareness.

 


Consumer Protection

Brokerages

Performance Measure
% of inspected brokerages that required no further regulatory action

Target
Maintain or improve the % of inspected brokerages that required no further regulatory action

Benchmark (2010)
90% of inspected brokerages required no further regulatory action

2016 Result
97% of inspected brokerages required no further regulatory action

Real Estate Professionals

Performance Measure
% of registrants who were the subject of a complaint and/or regulatory action

Target
Maintain or improve the % of registrants who are the subject of a complaint and/or regulatory action

Benchmark (2010)
Less than 3% of registrants were the subject of a complaint and/or regulatory action

2016 Result
3.2% of registrants were the subject of a complaint and/or regulatory action


Consumer Awareness

Awareness of real estate regulation

Performance Measure
% of consumers who know that you must be licensed to trade in real estate in Ontario

Target
Maintain or improve the percentage of Ontarians who know that you must be licensed to trade in real estate in Ontario

Benchmark (2010 survey)
86% of Ontarians surveyed knew that you must be licensed to trade in real estate in Ontario

2016 Survey Result
86% of Ontarians surveyed knew that you must be licensed to trade in real estate in Ontario

Awareness of RECO

Performance Measure
% of consumers who have heard of RECO

Target
Maintain or improve the percentage of Ontarians who have heard of RECO

Benchmark (2010 survey)
17% of Ontarians surveyed had heard of RECO

2016 Survey Result
37% of Ontarians surveyed had heard of RECO


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